Privacy Policy

1. What We Collect

When you submit an inquiry form, email us, or request a sample, we collect: Name and company name, business email address, phone / WhatsApp / WeChat (if provided), product inquiry details (categories, quantities, target markets), and attached files (tech packs, reference images).

When you visit our website, our servers and analytics tools may log: IP address, browser type and version, pages visited and time spent, and referring URL. We use aggregated analytics (e.g. Google Analytics) to understand traffic patterns.

2. How We Use the Information

To respond to inquiries and provide quotes; to fulfill orders (shipping, billing, documentation); to send order-related updates; to improve our products and website; to comply with legal obligations (tax, export documentation).

We do not sell your information. We do not share it with third parties except as needed to fulfill your order (e.g. freight forwarders, banks, third-party inspectors you request).

3. Cookies

We use essential cookies (for site functionality) and optional analytics cookies. You can disable cookies in your browser settings, though some site features may not work as expected.

4. Data Retention

Inquiry correspondence: retained for 3 years from last contact. Order records: retained for 7 years (tax/export compliance). Shipping/customs documents: retained per applicable regulations.

5. Your Rights

You have the right to request a copy of the data we hold about you, request correction or deletion, withdraw consent for future marketing (if you've opted in), and lodge a complaint with a supervisory authority (EU GDPR / UK GDPR).

To exercise these rights, email privacy@brawholesale.com.

6. Security

We use encrypted transport (HTTPS) and restrict internal access to customer data on a need-to-know basis. Despite reasonable safeguards, no internet transmission is fully secure.

7. International Transfers

BraWholesale operates from China. If you are located in the EU, UK, or other jurisdictions with data-transfer regulations, your information will be processed in China. By submitting an inquiry, you consent to this transfer.

8. Children's Privacy

Our site is intended for business buyers (B2B). We do not knowingly collect information from anyone under 16.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent revision. Material changes will be highlighted on this page for 30 days.

10. Contact

Questions about this policy? Email privacy@brawholesale.com or write to us at the address on our Contact page.